HOT & COLD Massage Gun

It is important to note that the warranty does not apply to Color or Model, as it is shipped based on availability and this product does not have variations. COLD-HOT Massager Gun Percussion Massager Gun with Heat or Cold Enjoy a professional massage at home with the heat or cold massager gun! Discover the best way to enjoy professional and relaxing massages in the comfort of your home or anywhere you want with our 6-level heat or cold percussion massager gun with 6 interchangeable heads. This electric massager is ideal for relaxation massages and muscle recovery therapy, being perfect for both athletes and people who want to relieve their muscle pain. With a power of 80W, this massager gun gives you the intensity you need to enjoy effective reducing massages. In addition, its 6 speed levels allow you to adjust the intensity according to your needs. The massager gun comes with a 5V USB charger and an 1800mAh lithium battery, which means you can take it with you and use it anytime, anywhere without worrying about running out of power. GENERIC PRODUCT Guarantees Warranty Conditions It is important to note that the warranty does not apply to Color or Model, as it is shipped based on availability and this product does not have variations. The warranty does not apply to models or colors in products that do not have variations; they are shipped based on availability. Likewise, the warranty does not apply to the intensity of colors published in the image. No warranty applies over warranty* IMPORTANT: if a warranty is approved, the replacement will not be sent until the product for which the warranty is being approved is received. Once received, the replacement will be dispatched within 24 to 48 hours. Conditions for filing a Warranty claim on the platform. To be processed, all warranty claims must include sufficient information with videos or photos that show the damage or malfunction. It must also include the delivery guide with which it arrived (evidence image in the report). In addition, the guide serves as an invoice for claiming the order. Conditions for product return. * To process a return, the product must be properly protected, maintaining the condition of the original packaging, and include all documents and/or manuals and accessories (if applicable). In addition, the status of the guide must be "DELIVERED" to proceed. Warranties for Missing Parts * Missing parts or broken, damaged, and dented products: To initiate a warranty process, you have a maximum of 2 days to report it from the receipt of the product, through the platform, in which the issue must be specified and argued with evidence (photos and videos of the received product's condition with its packaging and a photo or video of the received guide). Right of withdrawal * Law 1480 of 2011/ To exercise the right of withdrawal, the consumer must return the product to the supplier in the same conditions in which they received it. Transportation costs and other expenses incurred by the return are borne by the consumer. The maximum period to exercise the right of withdrawal will be five (5) business days, counted from the delivery of the product. The right of withdrawal will be automatically canceled if the product was used or does not come in the same delivery conditions, with its accessories, security seals, manuals, and whatever it entails. Note: Our products have a legal warranty for quality defects or malfunction. However, being personal use products, the right of withdrawal does not apply, meaning returns for regret, incorrect size, preferences, or similar reasons are not accepted once the product has been opened or used. (Art. 47 of Law 1480 of 2011) Factory defects * To make the report, you have a 30-day warranty for the product's operation and/or damages not related to its proper functioning. It is important to provide evidence (video) where the product is not working and it must be reported through the platform. In cases of changes or returns under warranty * In cases where a warranty is approved due to malfunction or product change. The initial product must be sent to our warehouses. Once the product arrives, we will have 48 hours to send the product for exchange or repair. Additional Information 📹 Evidence requirement for products To validate the warranty, it is essential that the customer submits an unboxing video taken at the time of receiving the order. This video must clearly show: 1. The condition of the external packaging. 2. The package opening process. 3. The condition of the product upon removal. 4. The product usage process, showing how it turns on or operates, according to its specifications. *This procedure is necessary to verify if the product arrived defective due to transport or warehouse issues, and not due to improper use by the customer. If this video is not provided, it will not be possible to properly validate the warranty.