Exchanges and returns

At Vatana Colombia, all our products are backed by a warranty against manufacturing defects. We also manage exchanges if the received item does not match the order or arrives with visible damage.

When can I request an exchange or return?

We accept returns and refunds under the following circumstances:

• Incorrect or defective product: If you receive a wrong or damaged item, you must notify us within 7 calendar days of delivery.
  

• Failure during use: If the product has a factory defect that affects its normal operation, you can report it within 7 days of receipt.
  

How to initiate a request?

Send an email to vatanacolombia@gmail.com including the following information:

• Photographs or video evidencing the problem.
  
  

• Order number or proof of purchase.
  
  

Our team will review your request within a maximum of 3 business days. We will provide different solutions depending on the specific situation.

Note: Return shipping costs are the responsibility of the customer. Please contact our customer service at (after-sales address) for the return address. This is our email: vatanacolombia@gmail.com