Privacy policy

1. Information We Collect

At Vatana Colombia, we collect information provided directly by you and data obtained automatically:

  • User-provided data: name, email, shipping address, phone number, and payment details when placing an order or creating an account.

  • Automatically collected data: device information, IP address, browser, session duration, and browsing behavior using cookies.

 

2. Use of Information

The collected information is used to:

  • Process orders: ensure products arrive correctly and send status notifications.

  • Communication: send news, promotions, and updates, always respecting your consent.

  • Improve services: analyze site interaction to optimize the shopping experience.

 

3. Data Sharing with Third Parties

We share information only with necessary providers and partners for operations:

  • Dropshipping providers for direct shipping.

  • Payment processors to ensure secure transactions.

  • Parcel and logistics services for efficient deliveries.

These third parties have limited access to necessary data and must keep it confidential and secure.

 

 

4. User Rights under Law 1581 of 2012 and Decree 1377 of 2013

In Colombia, you have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete data.

  • Cancel information when deemed necessary.

  • Object to the processing of your data for specific purposes (ARCO Rights).

  • Revoke consent granted for the use of your data.

To exercise these rights, please contact us at: vatanacolombia@gmail.com

 

 

5. Information Security

We adopt administrative, technical, and physical measures to protect your data from loss, misuse, or unauthorized access. All transactions are carried out in secure and encrypted environments.

 

 

6. Data Retention

Your data will be retained only for as long as necessary for the described purposes or as required by legal obligations. Afterward, it will be deleted or anonymized.

 

 

7. Use of Cookies

The site uses cookies to improve the experience, remember preferences, and analyze interaction. You can manage cookies from your browser.

 

 

8. Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be posted here; we recommend reviewing it periodically.

 

 

9. Contact

For questions or to exercise rights: vatanacolombia@gmail.com